NC Medicaid billing troubles go before lawmakers

Oct. 08, 2013 @ 10:58 AM

Medical offices and hospitals are sounding off about problems with North Carolina's new Medicaid billing system in front of state legislators wanting answers about the NCTracks program.

Nurse Lisa Arnold of Triangle Physicians for Women in Cary told two General Assembly committees meeting Tuesday that her practice is waiting for more than $200,000 in Medicaid claims. They are not accepting new Medicaid patients until the claims are resolved.

An executive at Cape Fear Valley Health System also testified hospital workers took training before NCTracks went online July 1, but it apparently did not help. The system has seen a 69 percent increase in claims denials.

Health and Human Services chief information officer Joe Cooper says the program is slowly meeting goals but acknowledged the struggles of some providers.