The first order of business

Sep. 14, 2013 @ 05:00 AM

I love to go into businesses and not only see but feel that I am wanted, needed and appreciated.

There have been times when I ate at a restaurant and my sweet tea wasn’t filled in a timely manner or, when shopping I couldn’t find help and had to search for it.

The most important thing to me is that I’m acknowledged and treated in a friendly, appropriate manner.

We are your local newspaper. At times, people don’t realize we are not a “not-for-profit business.” We are are responsible for 18 direct employees in the building and up to 20-60 indirect employees between composing, layout, special sections and contract carriers.  

Sometimes things are completely out of our control we just need to learn to give people the benefit of the doubt and hope for the best. None of us will ever be in complete control of everything we touch to make sure it happens as we expect. We all have to do our part and then, sometimes, maybe even a lot of times we will be doing someone else’s part to get things resolved.

I have found within the last two weeks something I have known but am looking forward to continuing to improve here at The Daily Courier. We try to provide good customer service.

Good just “ain’t” good enough anymore. There have been more times than I should even admit we have failed miserably. There are times we succeed and boy we do a “happy dance” because, for the most part we feel there have been more of the failures than the successes.

We need to ensure your paper is being delivered in a timely manner and, when it’s not, we are accountable and aim for a quick solution.

We’re going to continue to strive to be the best local newspaper for Rutherford County.

We are starting from the inside out. We want to make sure when you call that you are greeted in a friendly manner and pointed in the right direction to get the quickest assistance possible. We want to make sure if there is a problem you are directed to the right person to handle the issue. We want to make sure if we are at deadline and messages are left for us that we are returning your phone calls to respond in a timely manner. If you stop in and are looking to meet with someone keep in mind we are in and out throughout the day trying to get current news and advertising, but expect we will follow up with you.

We want you to give us all your local community, church and civic news to make sure we help in any way we can to get the most current information to our readers as soon as possible. We want to make sure you know what is going on in each community with meetings, government happenings, business and new growth. We want to be available and accessible for our advertisers so they get the best deals to shoppers in the area.

Customers are how we succeed. We want and appreciate your business and hope you will be able to see and feel that as we continue doing business. Thank you for your interest in our publication. 

 

Lori Spurling is the Publisher and Advertising Director of The Daily Courier. She can be reached at lspurling@thedigitalcourier.com